Appeal and Complaints
Appeal and Complaints
International Assessment Bureau is committed to handling all appeals and complaints fairly, confidentially and without any adverse consequence for the person raising them. This procedure applies to clients, certified organisations and any other interested party.
What Can Be Raised
An Appeal
Raised against a certification decision, such as a refusal, suspension or withdrawal of certification.
A Complaint
Relating to the conduct of our personnel, our certification process, or the conduct of a certified client in relation to their certification.
Getting in Touch
Appeals and complaints should be submitted in writing, with as much supporting detail as possible, through our Contact Us page or by email.
How It Is Handled
Receipt & Logging
Receipt is acknowledged, and the matter is logged.
Independent Investigation
The appeal or complaint is investigated by personnel who were not involved in the original audit or decision.
Further Information
Where needed, further information is requested from the person who raised the matter and from any other relevant party.
Decision & Communication
A decision or resolution is communicated in writing, along with the reasoning behind it.
Review if Upheld
Where an appeal is upheld, the original certification decision is reviewed accordingly.
Confidentiality and Non-Retaliation
All appeals and complaints are treated confidentially. Raising a concern in good faith will never result in adverse treatment of the person or organisation that raised it.
Need to Raise an Appeal or Complaint?
Get in touch and we'll acknowledge it and explain what happens next.